What is PROS?
PROS is our optional account system, allowing us to create a community program which you can sign up to in order to get the latest news and rewards from Deep Silver.
Please visit the website Prismray/PROS for more information.
Why do I need the PROS account?
A PROS account will allow you to access the latest game-related news, redeem in-game content, claim rewards and see your stats.
Is registering for PROS free?
Yes, you can register on the platform for free. You can also link your account with the games supporting PROS, (e.g Let´s Sing 2025).
How can I recover my PROS account password?
You can reset your password here: https://prismray.io/reset
You can also contact our support here: https://to.plaion.com/LetsSingSupportTicket
Can I use an existing PROS account?
Yes, you don’t need to create a new PROS account if you already have one.
How can I delete my PROS account?
As part of the account management options that the user has, in https://prismray.io/account?section=profile, you will find an option to perform the deletion of your account.
The account will be maintained for 30 days until its total deletion.
Deleting the account will also perform the unlinking of the games linked to the PROS account that you want to delete.
What is telemetry?
Telemetry is the automatic measurement of your playthrough statistics.
You can enable it once you launch the game, and your statistics will be included.
I’m not receiving any email in the registration process.
The email verification is part of the Let´s Sing 2025 PROS account registration process. You must verify your email address to continue with the registration process.
If you are not receiving the verification email in your regular inbox, please check your spam inbox.
If you don’t have the email in any of your inboxes, please contact our customer support service: https://to.plaion.com/LetsSingSupportTicket
Can I link the game with the same account on multiple platforms?
You can have multiple platforms linked to the same game and account.