DXDiag File:
- Press Windows Key + R
- Type dxdiag and press Enter
- Wait for the progress bar to finish loading
- Press the Save All Information button at the bottom of the screen
- Save the file as 'dxdiag.txt' somewhere you can easily find it, such as your desktop
- Press the Exit button to quit this application
MSInfo file:
- Press Windows Key + R
- Type msinfo32 and press Enter
- This will open the System Information window
- Click on File in the top toolbar and select Export
- Save the file as "msinfo.txt" somewhere you can easily find it, such as your desktop
- Wait for the progress bar to finish, this can take a few minutes
- Close the System Information window.