Warlander players may receive a SAC_### error when launching the game.
The following is a list with troubleshooting steps for such errors. Please open a ticket with Sentry Customer Support if the provided solutions are not sufficient to resolve the issue.
|
Code |
Description |
Solution |
|---|---|---|
|
SAC_001 |
The launcher was executed with the invalid arguments |
Verify the integrity of game files on Steam or re-install the game. |
|
SAC_002 |
The launcher was executed with the invalid configuration |
Verify the integrity of game files on Steam or re-install the game. |
|
SAC_003 |
The launcher was executed with the mismatch version of configuration |
Verify the integrity of game files on Steam or re-install the game. |
|
SAC_004 |
The launcher was unable to locate the specified splash image |
Verify the integrity of game files on Steam or re-install the game. |
|
SAC_005 |
The launcher was unable to locate the specified executable |
Verify the integrity of game files on Steam or re-install the game. |
|
SAC_006 |
The launcher was unable to process as another session is already running |
Close other games that depend on the Sentry Anti-Cheat in order to play. |
|
SAC_007 |
The launcher was unable to update at this time |
Check your internet connection and ensure the Launcher is whitelisted by your firewall/antivirus. |
|
At least one of digital signature is corrupted |
Verify the integrity of game files on Steam or re-install the game. |
|
|
SAC_009 |
The launcher was unable to install the anti-cheat at this time |
Verify the integrity of game files on Steam or re-install the game. |
|
SAC_010 |
The launcher was unable to install or update at this time |
Check your internet connection and ensure the Launcher is whitelisted by your firewall/antivirus. |
|
SAC_011 |
The launcher was unable to start-up properly |
Verify the integrity of game files on Steam or re-install the game. |
|
SAC_012 |
The launcher has hung with synchronization |
Verify the integrity of game files on Steam or re-install the game. |
|
SAC_013 |
The launcher was unable to execute the game |
Verify the integrity of game files on Steam or re-install the game. |
|
SAC_014 |
The launcher was unable to spawn a process |
Verify the integrity of game files on Steam or re-install the game. |
|
The launcher has detected code integrity violation |
Kernel debug mode and testsigning mode in Windows are not allowed. In order to disable these, please refer to Microsoft Docs. |
|
|
SAC_016 |
The launcher could not verify the file presence. Make sure anti-virus has not deleted the necessary file. |
Verify the integrity of game files on Steam or re-install the game. |
|
SAC_017 |
The launcher was failed to verify TLS policy |
Make sure there are no network debuggers or intermediate certificates present in the TLS connection. |