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Twitch

How can I claim a Twitch reward?
After watching streams for the time defined to obtain the reward, you should claim it in your Twitch inventory (https://www.twitch.tv/drops/inventory).
Remember to have the PROS account connected to your Twitch account first.
The claiming will be done automatically, and you will get a new message when you re-launch the game.

How can I connect my Twitch account in PROS?
You can set up the connection of your PROS account with your Twitch account in the connections area in PROS portal: https://prismray.io/account/connections
You must grant the connection between both accounts in the connecting process.

Can I disconnect my Twitch account from the PROS account?
Yes you can disconnect your PROS account from your Twitch account in the connections area in PROS (https://prismray.io/account/connections).

Rewards/Weapons

How can I get the Trickster’s Smile Knife reward in Dead Island 2?
As soon as you perform the link of the PROS account with the game, you will get the instructions on where you can find the “Trickster’s Smile Knife.”

• In Emma’s Mansion, the trader Carlos will have an item available for you.

Before you can use the weapon, you must visit Carlos to get it. After that, you will see it as free to be obtained.

Why do I need to use the PROS account to get the Trickster’s Smile Knife?
The Trickster’s Smile Knife is a reward for joining PROS, so it is only granted to its members.

The game has already been released, can I still get the Trickster’s Smile Knife?
Yes – simply sign up to PROS, link your account and you will be eligible for the knife.

General Reward questions

I’m not getting the welcome reward. What is happening?
Please check the following requirements:

• Is the game linked with PROS?
• Are subscribed to the Dead Island 2 newsletters?
• Is the reward displayed as “Owned” in the PROS portal? (https://prismray.io/rewards)
• Are you connected to the Internet?

If you have everything set up, don't hesitate to get in touch with customer support: https://to.plaion.com/DI2SupportTicket

I’m not getting my reward. What is happening?

Please check the following requirements

• Is the reward displayed as “Owned” in the PROS portal? (https://prismray.io/rewards)
• Are you connected to the Internet?

If you have everything set up, don't hesitate to get in touch with customer support: https://to.plaion.com/DI2SupportTicket

Will I get the rewards if I play the game on multiple platforms?
If you link your PROS account to all the platforms you play on, you can get any rewards PROS provides on all the platforms you play on.