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General questions

Why can I not see my game statistics in the PROS portal?
You need to have the game linked to see the statistics in the PROS portal. If you have connected to the game and don't see the statistics, please get in touch with support: https://to.plaion.com/DI2SupportTicket

I’m not receiving any email in the registration process.
The email verification is part of the Dead Island 2 PROS account registration process. You must verify the email address to continue with the registration process.
If you are not receiving the verification email in your regular inbox, please check your spam inbox.
If you don’t have the email in any of your inboxes, please contact our customer support service: https://to.plaion.com/DI2SupportTicket

Where can I find Dead Island 2 social channels?
You can follow us on our Dead Island 2 social channels:
https://www.facebook.com/deadislandgame
https://www.instagram.com/deadislandgame/
https://twitter.com/deadislandgame
https://www.youtube.com/user/deadislandgame
https://discord.gg/deadisland

QR code

My mobile device can’t scan the QR code.
If the QR code is not readable, please use the “Visit URL” link in the popup in the game to perform the linking process to PROS.

The QR code has expired.
The QR code has an expiration time, if the time expires, please, load the popup again with the instructions to link the game with PROS, and you will get a new QR code.

I created a PROS account after scanning the QR code, but the link status has stayed the same in PROS, what is going on?
Please ensure you created/logged in with a PROS account and clicked on the “Link Game” button in the last step of the linking process.
If you still have the issue, please access the game and scan a new QR code to perform the PROS account linking process again.

Newsletter

How to subscribe to the Dead Island 2 newsletter?

You can subscribe via PROS portal in the Subscriptions area (https://prismray.io/account/subscriptions) or directly on the Dead Island 2 website (https://deadisland.com/)

How to unsubscribe from Dead Island 2 newsletter?

You can manage your subscriptions in the Subscription area in PROS (https://prismray.io/account/subscriptions), or use the unsubscribe link provided in the marketing emails.