Basic Troubleshooting Guide for Meta Quest Pro, Meta Quest 2, and Meta Quest 3.
If you encounter issues with your Meta Quest Pro, Meta Quest 2, or Meta Quest 3, try
these common troubleshooting steps to resolve the problem.

Apps or games not loading

Update software: Ensure your VR Headset is running the latest firmware by going to Settings > System > Software Update.
Restart the VR Headset: A simple restart can often resolve app loading issues.
Check storage: If your storage is full, some apps might not load. Delete unused apps or media to free up space.
Reinstall the app: Uninstall the problematic app and reinstall it from the App library.

VR Headset won’t turn on

Check the battery: Ensure the VR Headset is charged. Connect the VR Headset to the charger and let it charge for at least 30 minutes.
Hard reboot: Hold down the Power button for at least 10 seconds until the VR Headset restarts.
Inspect the power cable: Make sure the charging cable and adapter are working properly by testing them with another device.

Tracking issues (Controllers or VR Headset)

Restart the VR Headset: Turn off the VR Headset, wait for a few seconds, and turn it back on.
Clean the sensors: Use a microfiber cloth to clean the tracking cameras on the VR Headset. Dust or smudges can interfere with tracking.
Reset guardian: Go to the Settings in the Quest menu, select Guardian, and set up your play area again.
Controller re-pairing: Go to Settings > Devices > Controllers and re-pair your controllers to the VR Headset.
Check lighting conditions: Overly lit or poorly lit spaces may also lead to reduced tracking quality. Make sure the play area has balanced lighting for optimal performance.

Visual issues (Blurry or distorted image)

Adjust the VR Headset fit: Ensure the VR Headset is properly fitted to your head. Adjust the straps for comfort and alignment.
Lens cleaning: Use a microfiber cloth to gently clean the lenses inside the VR Headset.
IPD adjustment: For Meta Quest Pro and Meta Quest 2, adjust the Interpupillary Distance (IPD) slider to match the distance between your eyes.
Check resolution settings: In the Settings menu, make sure the display resolution is set correctly for your experience.

Wi-Fi connectivity issues

Restart Wi-Fi: Restart both your Wi-Fi router and the VR Headset.
Forget network: In Settings > Wi-Fi, forget the network and reconnect by entering the password again.
Check signal strength: Ensure you are within range of your router, and try connecting on a 5 GHz Wi-Fi band for better performance.

Controller issues (Unresponsive or not connecting)

Replace batteries (Meta Quest 2 & 3): Ensure your controller batteries are fresh. Replace them if necessary.
Reboot the VR Headset: Restart the VR Headset and check if the controller reconnects.
Re-Pair Controllers: In Settings > Devices > Controllers, choose to re-pair the controllers to the VR Headset.
Factory reset controllers (Pro only): For Meta Quest Pro controllers, go to Settings > Devices > Controllers > Factory Reset.

Audio issues (No sound or poor quality)

Check volume settings: Ensure the volume is not muted or too low. Use the volume buttons on the VR Headset to adjust.
Headphone connection: If you’re using external headphones, ensure they are properly connected to the 3.5mm jack or USB-C port.
Restart the VR Headset: A simple reboot can fix most audio issues.

VR Headset overheating

Take breaks: If the VR Headset feels too hot, turn it off and allow it to cool down for a while before using it again.
Ensure proper ventilation: Avoid using the VR Headset in environments that are too hot or without proper airflow.
Close unused apps: Running too many apps in the background can cause overheating. Close unused apps from the Universal Menu.

Factory reset (As a last resort)

If other troubleshooting steps don’t resolve the issue, you can perform a factory reset. Note that this will erase all data on the VR Headset, but purchased apps and games will remain in your account.

Manual Reset via VR Headset:
- Turn off the VR Headset.
- Hold down the Power button and Volume Down button until the boot menu appears.
- Use the Volume buttons to navigate and select Factory Reset.
- Confirm your selection using the Power button.
Reset via the Meta App:
- Open the Meta Quest app on your phone.
- Select Devices, choose your VR Headset, and tap Advanced Settings > Factory Reset.

If you're still having issues, please click on the Contact Support button to reach out to our support team for further assistance.

For more detailed troubleshooting steps, you can also visit the official Meta Support side or the Meta Community Forum.

If you have a general error with your Meta Quest, you can also contact Meta Support directly. https://www.meta.com/en-gb/help/support/

Meta Quest Troubleshooting