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If you're experiencing issues with your Oculus Rift, these basic troubleshooting steps can help resolve most problems.
1. Check Hardware Connections:
- Ensure that the VR Headset is properly connected to your PC’s HDMI and USB ports.
- Verify that the sensors are securely connected to USB ports. If they are connected to a hub, try connecting them directly to the PC.
2. Restart Oculus Software:
- Exit and restart the Meta Quest Link app on your PC.
- If the problem persists, try restarting your PC as well.
3. Check for Software and Firmware Updates:
- Open the Oculus app on your PC.
- Navigate to Settings > General and ensure that both the Meta Quest Link app and VR Headset firmware are up to date.
4. Recalibrate the Guardian System:
- If your play area is misaligned or the boundaries are not showing correctly, go to Settings > Guardian in the Oculus app and rerun the setup process.
5. Reset Your View:
- If your in-game view is skewed or misaligned, press the Oculus button
on the right controller to open the menu, then select Reset View.
6. Update Your Graphics Drivers:
- Ensure your graphics drivers are up to date by visiting the NVIDIA or AMD website. Updated drivers can improve performance and fix compatibility issues.
7. Check USB Power Management Settings:
- Open Device Manager on your PC.
- Find the USB Root Hub entries under the Universal Serial Bus controllers category.
- Right-click on each one, go to Properties > Power Management, and uncheck Allow the computer to turn off this device to save power.
8. Run the Oculus Rift Compatibility Tool:
- Download and run the Oculus Compatibility Tool from the Oculus website to ensure your PC meets the hardware requirements for the Rift.
If you're still having issues, please click on the Contact Support button to reach out to our support team for further assistance.
For more detailed troubleshooting steps, you can also visit the official Meta Support side or the Meta Community Forum.
If you have a general error with your Meta Quest, you can also contact Meta Support directly. https://www.meta.com/en-gb/help/support/