If something isn’t working as expected in our game, please report it through our ticket form (Contact Support).
Here’s how:
- Enter your email address, select the game and platform, and choose "Report a Bug" as the request type. Describe the issue in as much detail as possible by including the following:
How to reproduce your issue:
- Identifying the possible causes of your issue will be easier if you provide us with steps to reproduce the problem
Recurrence of your issue:
- Are you experiencing this issue every time or only occasionally?
Have you attempted to troubleshoot the issue yourself ?
- We don't want to send you troubleshooting steps you have already tried, so if you did attempt to fix the issue yourself before contacting us, can you provide a detailed list of those steps?
Screenshot of the error message or video of the issue
- In some cases, visual aids can make it easier for us to understand your issue
If you are playing on PC, please also attach your DxDiag and MsInfo files
- The more details you provide, the better we can assist you.
Thanks for your support!