What is PROS?
PROS is a platform that will power online services for select upcoming games from PLAION, Saber Interactive, Deep Silver, and more.
Please visit the website for more information https://prismray.io/
Why do I need the PROS account?
A PROS account will allow you to access the latest game-related news, claim rewards and see your telemetry.
Is registering for PROS free?
Yes, you can register on the platform for free, and you can link with the games with PROS integration, like Dead Island 2.
Is PROS requiring a minimum legal age to create an account?
Yes, every PROS user should be at least over 13 years old. When creating a new account, it is required to set your birthdate. If you happen to be between 13 and 15 years old, by default all marketing tracking is disabled and no marketing action can be triggered by the publishers or the studios towards the email you have registered.
Once the birthdate is set, it is impossible to edit it on the website. You will need to contact the support to bring a change and justify the change with a copy of your ID card.
How can I recover my PROS account password?
You can reset your password here: https://prismray.io/reset You can also contact our support here: https://to.plaion.com/DI2SupportTicket
Can I use an existing PROS account?
Yes, you don’t need to create a new PROS account if you already have one.
How can I delete my PROS account?
As part of the account management options that the user has, in https://prismray.io/account/details, you will find an option to perform the deletion of your account.
The account will be maintained for 30 days until its total deletion.
Deleting the account will also perform the unlinking of the games linked to the PROS account that you want to delete.
What is telemetry?
Telemetry is the automatic measurement of your playthrough statistics. You can enable it once you launch the game, and your statistics will be included.
I haven’t enabled telemetry at launch. Can I turn it on?
Yes – you can turn on telemetry by going to “Options”, then “Online” and changing your first decision.
How can I change the anonymous telemetry sharing decision?
You can change your decision in the game settings, in the “Online” section.
How to redeem a code via PROS?
PROS offers a way for you to redeem a code you have received to activate an in-game entitlement or associate a game for free to your account.
To enter a code, you need to access the Redeem a Code section top right of the PROS menu.