Twitch

How can I claim a Twitch reward?
After watching streams for the time defined to obtain the reward, you should claim it in your Twitch drops inventory.
Remember to have the Deep Silver Account connected to your Twitch account first.
The claiming will be done automatically, and you will get a new message when you re-launch the game.

How can I connect my Twitch account in Deep Silver Account?
You can set up the connection of your Deep Silver Account with your Twitch account in the connections area in Deep Silver Account portal: Prismray/Account/Connections
You must grant the connection between both accounts in the connecting process.

Can I disconnect my Twitch account from the Deep Silver Account?
Yes you can disconnect your Deep Silver Account from your Twitch account in the connections area in Deep Silver Account (Prismray/Account/Connections).
 

Rewards/Weapons

How can I get the Trickster’s Smile Knife reward in Dead Island 2?
As soon as you perform the link of the Deep Silver Account with the game, you will get the instructions on where you can find the “Trickster’s Smile Knife.”

• In Emma’s Mansion, the trader Carlos will have an item available for you.

Before you can use the weapon, you must visit Carlos to get it. After that, you will see it as free to be obtained.

Why do I need to use the Deep Silver Account to get the Trickster’s Smile Knife?
The Trickster’s Smile Knife is a reward for joining Deep Silver Account, so it is only granted to its members.

The game has already been released, can I still get the Trickster’s Smile Knife?
Yes – simply sign up to Deep Silver Account, link your account and you will be eligible for the knife.

What additional rewards can I unlock?
Check out the full list of rewards and challenges below:

General Reward questions

I’m not getting the welcome reward. What is happening?
Please check the following requirements:

• Is the game linked with Deep Silver Account?
• Are subscribed to the Dead Island 2 newsletters?
• Is the reward displayed as “Owned” in the Deep Silver Account portal? (Deep Silver Account/Rewards)
• Are you connected to the Internet?

If you have everything set up, don't hesitate to get in touch with customer support: DI2SupportTicket

I’m not getting my reward. What is happening?

Please check the following requirements

• Is the reward displayed as “Owned” in the Deep Silver Account portal? (Deep Silver Account/Rewards)
• Are you connected to the Internet?

If you have everything set up, don't hesitate to get in touch with customer support: DI2SupportTicket

Will I get the rewards if I play the game on multiple platforms?
If you link your Deep Silver Account to all the platforms you play on, you can get any rewards Deep Silver Account provides on all the platforms you play on.