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PlayStation VR2 Troubleshooting

  • Updated

Basic Troubleshooting Guide for PlayStation VR2.
If you’re experiencing issues with your PlayStation VR2, try the following troubleshooting steps to resolve common problems.

The VR Headset won’t turn on

  • Check the connections: Ensure that the PlayStation VR2 is properly connected to your PlayStation 5 via the USB-C port.
  • Power cycle the PlayStation 5: Turn off the PlayStation 5, unplug it from the power source for 30 seconds, then plug it back in and turn it on.
  • Inspect the USB-C cable: Make sure the cable isn’t damaged and try a different USB-C port on the PlayStation 5 if possible.
  • Check for updates: Ensure that both your PlayStation 5 and PlayStation VR2 are running the latest system software.

Display issues (No image, flickering, or blurry)

  • Check HDMI connection: Make sure the HDMI cable connecting the PlayStation 5 to your TV is securely plugged in. A loose connection can cause display problems.
  • Adjust the VR Headset fit: Ensure that the PlayStation VR2 is positioned correctly on your head. Adjust the headband and tighten the fit for better image clarity.
  • Clean the lenses: Use a microfiber cloth to clean the VR Headset lenses. Dust or smudges can cause blurry visuals.
  • Restart the PlayStation 5: Sometimes, a simple restart can resolve display issues.

Tracking issues (VR Headset or controllers)

  • Restart the VR Headset: Disconnect the PlayStation VR2 and reconnect it to your PlayStation 5.
  • Recalibrate the play area: Go to Settings > Accessories > PlayStation VR2 > Play Area, and recalibrate the play area for better tracking.
  • Check room lighting: Ensure your room is well-lit but avoid direct sunlight. Poor lighting conditions can interfere with tracking.
  • Clear the play area: Ensure there are no reflective surfaces or obstacles within your play space, as these can affect tracking.

Controller issues (Not connecting or unresponsive)

  • Re-Pair the Controllers: Go to Settings > Accessories > Bluetooth Accessories and re-pair your Sense controllers.
  • Check controller battery: Make sure the Sense controllers are charged. Connect them to the PlayStation 5 using a USB-C cable if the battery is low.
  • Restart the controllers: Hold down the PS button on the controller for 10 seconds to force a restart.
  • Reset the controller: Use a small pin to press the reset button on the back of the Sense controller if it’s still unresponsive.

Audio issues (No sound or poor quality)

  • Check the volume: Ensure the volume isn’t muted or too low by using the volume controls on your VR headset or PlayStation 5 settings.
  • Check audio output settings: Go to Settings > Sound > Audio Output and make sure that the correct output device is selected for the VR Headset.
  • Inspect the headphones: If using external headphones, ensure they are securely connected to the 3.5mm jack on the VR headset.
  • Reboot the VR Headset and PlayStation 5: Sometimes restarting both devices can resolve sound issues

The controller or VR Headset not vibrating

  • Check settings: Go to Settings > Accessories > PlayStation VR2 and ensure that the vibration feedback for both the VR Headset and controllers is enabled.
  • Update firmware: Make sure that your PlayStation VR2 and Sense controllers are running the latest firmware version. You can check for updates in Settings > System > System Software > Update System Software.

PlayStation VR2 not centered (Off-Center image)

  • Recenter the screen: Hold down the Options button on the Sense controller to recenter the view. This is useful if the image appears off-center or misaligned.
  • Adjust play area settings: Go to Settings > Accessories > PlayStation VR2 > Play Area and reconfigure your play space to ensure you’re properly positioned.

Overheating issues

  • Take breaks: If the VR Headset feels hot, take a break to allow it to cool down.
  • Ensure proper ventilation: Use the PlayStation VR2 in a well-ventilated area. Avoid placing it on soft surfaces that might block airflow.
  • Close unused apps: Running too many apps in the background can cause overheating. Close any apps you’re not using.

Software issues (Games not loading or crashing)

  • Restart the game: Close the game or application and reopen it from the home screen.
  • Check for updates: Make sure both the PlayStation 5 and the game or app are updated to the latest versions.
  • Reinstall the game: If the problem persists, uninstall the game and reinstall it from the PlayStation Store.
  • Check storage: If your storage is full, some apps may not load. Delete unused apps or files to free up space.

Factory reset (As a last resort)

If none of the previous steps resolve your issue, performing a factory reset may help. Warning: This will erase all data on the PlayStation VR2 and reset it to default settings.

  • To factory reset:
    • Go to Settings > System > Reset Options > Reset Your Console on your PlayStation 5.
    • Follow the on-screen instructions to reset the PlayStation VR2.
    • After the reset, you will need to set up the PlayStation VR2 from scratch.

If you're still having issues, please click on the Contact Support button to reach out to our support team for further assistance.

For more detailed troubleshooting steps, you can also visit the official PlayStation VR2: The Ultimate FAQ or the official PlayStation VR2 Support Side.

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