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Meta Quest Link offers you the opportunity to experience PC VR content with your Meta Quest headset. If you encounter connectivity issues or technical difficulties, the following steps can help you resolve them.

Check Connection

USB Cable: Ensure that you are using a USB 3 cable and connect it directly to a USB 3 port on the PC. Meta recommends the official Link cable or another high-speed cable.
Cable Quality: Test the cable for errors or failure by trying a different cable.
Air Link (Wi-Fi): Ensure that your PC and the Meta Quest headset are connected to a 5 GHz Wi-Fi network. Avoid obstacles and interference between the router and the headset.

Ensure PC Compatibility

System Requirements: Check if your PC meets the recommended system requirements for Meta Quest Link (e.g., GPU, CPU, RAM).
Current Drivers: Ensure that your graphics drivers (NVIDIA/AMD) are up to date.

Update Meta Quest Software

Meta Quest Link App: Keep the Meta Quest Link software on your PC and the firmware on your Meta Quest headset always up to date. An update can often resolve compatibility issues.

Optimize Air Link Connection

Wi-Fi Optimization: If possible, use a dedicated Wi-Fi router for the Meta Quest headset. Place the router near the headset.
Power Options: Make sure the PC is set to "High Performance" mode to avoid disconnections.

Settings in the Oculus Debug tool

Debug Tool: In the Oculus Debug Tool app, you can adjust the encoder settings for better performance (e.g., increase bitrate if the connection is stable).
Adjust Data Transfer Rate: Adjust the "Dynamic Bitrate" to improve stability with Air Link.

Analyze Error Messages

USB Error: If "USB connection not recognized" appears, switch the USB port or test other ports (preferably USB 3.0).
Connection Loss with Air Link: If frequent disconnections occur, restart the router and the Meta Quest headset.

Further Articles on Meta Helpcenter

If you need more information, these official articles from the Meta Helpcenter might help you:

If you're still having issues, please click on the Contact Support button to reach out to our support team for further assistance.

For more detailed troubleshooting steps, you can also visit the official Meta Support