If something isn’t working as expected in our game, please report it through our ticket form (Contact Support).
Here’s how:
Enter your email address, select the game and platform, and choose "Report a Bug" as the request type. Describe the issue in as much detail as possible by including the following:
How to reproduce your issue:
Identifying the possible causes of your issue will be easier if you provide us with steps to reproduce the problem
Recurrence of your issue:
Are you experiencing this issue every time or only occasionally?
Have you attempted to troubleshoot the issue yourself ?
We don't want to send you troubleshooting steps you have already tried, so if you did attempt to fix the issue yourself before contacting us, can you provide a detailed list of those steps?
Screenshot of the error message or video of the issue
In some cases, visual aids can make it easier for us to understand your issue
If you are playing on PC, please also attach your DxDiag and MsInfo files
The more details you provide, the better we can assist you. Thanks for your support!